Refund policy
At Wildflower Coffee Co, we’re committed to making sure you love what you receive. Here's how our return policy works:
Coffee
Due to the perishable nature of coffee, we do not accept returns or offer refunds on any coffee products.
However, if there has been an error on our part — such as receiving the wrong item or your coffee arriving damaged — please contact us at hello@wildflowercoffee.com.au within 14 days of delivery.
We may request photo or video evidence to help us assess the issue and ensure a quick resolution.
Merchandise
We offer a 30-day return policy on non-coffee items such as apparel and accessories. To be eligible for a return:
-
Items must be unused, in original packaging, and in the same condition you received them.
-
You must provide proof of purchase.
To start a return, email us at hello@wildflowercoffee.com.au.
Please note: items sent back without first contacting us will not be accepted.
Once your return is approved, we’ll provide return instructions and a prepaid shipping label if applicable.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately at hello@wildflowercoffee.com.au if:
-
Your item is defective or damaged
-
You received the wrong product
We may ask for photo or video proof of the issue so we can evaluate the situation and make it right.
Non-Returnable Items
We do not accept returns on:
-
Coffee or other perishable items
-
Gift cards
Exchanges
The fastest way to get what you want is to return the item (if eligible), and place a new order once your return is approved.
Refunds (Merch Only)
Once we’ve received and inspected your return, we’ll notify you if your refund has been approved.
If approved, the refund will be processed back to your original payment method within 10 business days.
Please note, banks and credit card providers may take additional time to finalise the refund.
If more than 15 business days have passed since your refund was approved, contact us at hello@wildflowercoffee.com.au.