Privacy policy

Last updated: March 1, 2025

At Wildflower Coffee Co, we care about your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website, place an order, or contact us — all in line with Australian privacy standards.

By using our services, you agree to the collection and use of your information in accordance with this policy.

Who We Are

This website is operated by Wildflower Coffee Co and hosted by Shopify, which helps us deliver a smooth and secure shopping experience.

What Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact Details – Name, email, billing and shipping addresses

  • Payment Info – Payment method, card details (securely processed via Shopify or third-party payment processors)

  • Account Details – If you create an account, your username, preferences, etc.

  • Order History – Items purchased, returned, exchanged, etc.

  • Device & Usage Info – Browser type, IP address, device type, how you interact with our website

  • Messages – Any emails or contact form submissions you send us

How We Collect Your Information

We collect personal information:

  • Directly from you (e.g., placing an order or contacting us)

  • Automatically via cookies or analytics tools when you visit our website

  • From Shopify and other service providers that support our operations

How We Use Your Information

We use your personal information to:

  • Fulfil your orders and provide customer service

  • Process payments and arrange shipping

  • Improve your shopping experience (e.g. by remembering your preferences)

  • Send updates, order confirmations, and relevant marketing (if you've opted in)

  • Detect and prevent fraud or suspicious activity

  • Comply with Australian laws and regulations

Marketing and Communications

We may send you promotional emails about new products or special offers — but only if you’ve opted in. You can unsubscribe anytime by clicking the link at the bottom of our emails.
We'll still send you non-promotional messages like order updates.

How We Share Your Information

We may share your information with:

  • Shopify, which powers our online store

  • Third-party service providers – e.g., couriers, payment processors, email platforms

  • Law enforcement – if required by law or to protect our rights

We never sell your personal data.

Shopify

Our website is hosted on Shopify, which also processes much of the data you share with us. To learn more about how Shopify handles your information, visit:
Shopify’s Privacy Policy

Data Security & Retention

We take data security seriously. While no system is 100% secure, we use trusted platforms and encryption methods to protect your information.

We retain your data only as long as needed — to fulfil your orders, maintain your account, meet legal requirements, or resolve any disputes.

Your Rights (Australia)

Under Australian Privacy Principles, you have the right to:

  • Request access to your personal data

  • Ask us to correct inaccurate or outdated information

  • Opt out of direct marketing at any time

To exercise these rights, just email us at hello@wildflowercoffee.com.au.

We may request identity verification before fulfilling your request.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors.

Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of third-party sites, so we encourage you to read their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions or concerns about this policy, or if you’d like to request access to your personal data, contact us at:

hello@wildflowercoffee.com.au
Wildflower Coffee Co
3/1 Merino Entrance
Cockburn Central, WA 6164
Australia